APPLYING FOR SERVICE CONNECTION (Tapping)
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About the Service |
Who may avail the service?
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The connection will not be made until it is approved and all charges are paid |
All bona fide residents of Cabiao Must be 18 years of age For residential connection, at least the head of the family shall apply for service connection |
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Schedule of Availability of the Service:
Monday – Friday 8:00 am – 5:00 pm
NO LUNCH BREAK |
What are the requirements?
Barangay Certificate of Residency Any one (1) copy of the following and bring the original copy for authentication:
Billing Statement Lot Title Driver’s License Passport Company ID Voter’s ID GSIS ID PRC Card Birth or Marriage Certificate Any other proof of residency acceptable to CWD Any valid ID acceptable to CWD Additional Requirements for Commercial Class: Business Permit/Mayor’s Permit/DTI Permit Lease or Rental Contract and Lot Title of Owner of Building
Note: All ID’s should bear signature, picture and exact address in apartments, installs and other rentals, the owner shall apply for service connections and not its tenants.
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Duration: Tapping: 3 days and 58 minutes
How to avail of the service
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Step |
Client |
Service Provider |
Normal Circumstances |
In-Charge |
Fees |
Form |
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1 |
Present requirements for application of Service Connection |
Interview to Check for the authenticity of identifications and other requirements submitted |
5 min. |
Customer Service Assistant |
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Brgy. Certificate and other requirements |
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2 |
Fill-up the Service Application Form and Construction Order and Contract |
Verification of information.
Recording of Service Application
Encoding of Service Application in the Billing System
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20 mins |
Customer Service Assistant |
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Service Application and Construction Order Form |
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3 |
Present customer copy of SACO. Pay necessary cost of materials, fees and charges indicated in SACO |
Accept payment and issue official receipt. All documents shall be forwarded to Commercial Section |
3 mins. |
Cashier |
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4 |
Return to CSA and present the Official Receipt |
The CSA shall write the OR no. in the SACO
Conduct brief seminar regarding the water service contract, office policies , rules and regulations |
20 mins. |
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5 |
Wait for the inspector if there’s any additional cost of materials or charges to be added after inspection |
Process request of service application then inform the client after site inspection |
1 day |
Maintenance Man |
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6 |
If there is no additional cost of materials or charges to be added |
Installation of Service Connection. Tapping |
30 mins.
2 days |
Maintenance Man |
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END OF TRANSACTION |
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APPLYING FOR SERVICE CONNECTION (Boring)
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About the Service |
Who may avail the service?
|
|
The connection will not be made until it is approved and all charges are paid |
All bona fide residents of Cabiao Must be 18 years of age For residential connection, at least the head of the family shall apply for service connection |
|
Schedule of Availability of the Service:
Monday – Friday 8:00 am – 5:00 pm
NO LUNCH BREAK |
What are the requirements?
Barangay Certificate of Residency Any one (1) copy of the following and bring the original copy for authentication:
Billing Statement Lot Title (Proof of Ownership) Driver’s License Passport Company ID Voter’s ID GSIS ID PRC Card Birth or Marriage Certificate Any other proof of residency acceptable to CWD Any valid ID acceptable to CWD Additional Requirements for Commercial Class: Business Permit/Mayor’s Permit/DTI Permit Lease or Rental Contract and Lot Title of Owner of Building
Note: All ID’s should bear signature, picture and exact address in apartments, installs and other rentals, the owner shall apply for service connections and not its tenants.
|
Duration: boring: 4 days and 58 minutes
How to avail of the service
|
Step |
Client |
Service Provider |
Normal Circumstances |
In-Charge |
Fees |
Form |
|
1 |
Present requirements for application of Service Connection |
Interview to Check for the authenticity of identifications and other requirements submitted |
5 min. |
Customer Service Assistant |
|
Brgy. Certificate and other requirements |
|
2 |
Fill-up the Service Application Form and Construction Order and Contract |
Verification of information.
Recording of Service Application
Encoding of Service Application in the Billing System
|
20 mins |
Customer Service Assistant |
|
Service Application and Construction Order Form |
|
3 |
Present customer copy of SACO. Pay necessary cost of materials, fees and charges indicated in SACO |
Accept payment and issue official receipt. All documents shall be forwarded to Commercial Section |
3 mins. |
Cashier |
|
|
|
4 |
Return to CSA and present the Official Receipt |
The CSA shall write the OR no. in the SACO
Conduct brief seminar regarding the water service contract, office policies , rules and regulations |
20 mins. |
|
|
|
|
5 |
Wait for the inspector if there’s any additional cost of materials or charges to be added after inspection |
Process request of service application then inform the client after site inspection |
1 day |
Maintenance Man |
|
|
|
6 |
If there is no additional cost of materials or charges to be added |
Installation of Service Connection. Boring |
30 mins.
3 days |
Maintenance Man |
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END OF TRANSACTION |
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PAYMENT OF WATER BILL AND OTHER CHARGES
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About the Service |
Who may avail the service? |
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Pay your water bill on or before 15th day of date billed. Your water bill have 3% penalty charge upon non-payment of due amount after the due date, likewise, an additional 2% of franchise tax shall be added to your total gross water receipts. Non-payment on 35th calendar day from the date billed will cause disconnection of your water service connection.
Other charges such as Reconnection fee, Calibration Fee, Transfer/Relocation and other charges shall be assessed first by the Commercial Section before the payment |
All concessionaires of CABIAO WATER DISTRICT. |
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Schedule of Availability of the Service:
Monday – Friday 8:00 am – 5:00 pm NO LUNCH BREAK |
What are the requirements?
Water bill and cash/check payment (Php) payment Post-dated checks is not acceptable by the CWD Promissory Note if on installment basis Statement of account if there is no water bill to present Assessed amount from the Commercial Section in case of other charges |
Duration: Payment of Water Bill : 3 minutes
Payment of Other charges: 3 minutes
How to avail of the service
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Step |
Client |
Service Provider |
Normal Circumstances |
In-Charge |
Fees |
Form |
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1 |
Present water bill |
Accept payment and issue corresponding official receipt |
3 mins |
Cashier |
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Billing Notice |
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END OF TRANSACTION |
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1 |
In case of other charges, inform the customer service assistant in the commercial section to assess the necessary payments |
Assess the amount to be settled |
5 mins |
Customer Service Assistant |
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Assessed paper provided by the Customer Service Assistant |
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2 |
Present the computed amount to the cashier |
Accept payment and issue corresponding official receipt |
3 mins |
Cashier |
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Amount computed |
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END OF TRANSACTION |
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SERVICE REQUEST: CHANGE NAME
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About the service |
Who may avail the service? |
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Change name allowed by the CWD if and only if there is a letter of endorsement of rights provided by the owner, a waiver from the owner that he has nothing to claim against the Water District. Change Name fee = Php 1,000.00 |
All concessionaires of CABIAO WATER DISTRICT |
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Schedule of Availability of the Service:
Monday – Friday 8:00 am – 5:00 pm
NO LUNCH BREAK |
What are the requirements?
Valid ID Waiver from the owner that he has nothing to claim against the District. In case that the owner already passed away, it must be supported with Death Certificate Barangay Clearance Payment for Change Name |
Duration: 18 minutes
How to avail of the service
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Step |
Client |
Service Provider |
Normal Circumstances |
In-Charge |
Fees |
Form |
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1 |
Present the requirements, especially the waiver and the letter of endorsement to the customer service assistant in the Commercial Section |
Accept the requirements, discuss the matters pertaining to the policy, rules and regulation of the office
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10 mins |
Customer Service Assistant |
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2 |
Pay Php1,000.00 for the Change of Name in the Cashier Section |
Issue corresponding Official Receipt |
3 mins |
Cashier |
Php 1,000.00 |
Official Receipt |
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3 |
Go back to the Commercial Section and present the corresponding receipt |
Record the data and process the request |
10 mins |
Customer Service Assistant |
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END OF TRANSACTION |
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SERVICE REQUEST: CALIBRATION
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About the Service |
Who may avail the service? |
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When the accuracy of the water meter is questioned, the District upon the request of the consumer will cause an test to be made in accordance with existing Rules and Regulations of the District. |
All concessionaires of CABIAO WATER DISTRICT |
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Schedule of Availability of the Service
Monday – Friday 8:00 am – 5:00 pm
NO LUNCH BREAK |
What are the requirements?
Payment for calibration fee |
Duration: 1 hour and 18 minutes
How to avail of the service
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Step |
Client |
Service Provider |
Normal Circumstances |
In-Charge |
Fees |
Form |
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1 |
Fill-up the service request form provided by the customer service assistant in the Commercial Section |
Record the service request |
5 mins |
Customer Service Assistant |
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