CABIAO WATER DISTRICT
Frontline Services
A. Application for Service Connection (Download Application Form)
§ Tapping
§ Boring
B. Payment of water bill and other charges
C. Service Requests:
§ Change Name
§ Temporary Service Disconnection
§ Reconnection
§ Transfer/Relocation of meter
§ Replacement of new meter due to any cause
D. Attending to complaints
A. Application for Service Connection
|
Types of Services |
Fees and Charges |
Forms |
Processing Time Under Normal Circumstances per transaction |
Locations |
|
|
Application for Service Connection |
Inspection Fee
Service Connection Fee
Boring Fee (If crossing road) Add’l cost of materials if service line exceeds 12m ¾”Ø = P27/m ½” Ø = 20/m 1” Ø = 46/m
Note: -Cost of materials varies depending on the location
-Fees, charges and prices of materials are subject to increase in case of inflation
-Prices, fees and charges vary on service connection size. |
100.00
3,700.00
300.00 |
Inspection Order
Service Application and Construction Order ( SACO) Water Service Contract |
Inspection: 1-2 Days Upon Payment
Tapping : 3 days and 58 minutes Boring : 4 days and 58 minutes |
Customer Service; Commercial Department |
B. Water bill and other payment
|
Types of Services |
Fees and Charges |
Forms |
Processing Time Under Normal Circumstances per transaction |
Locations |
|
|
Water Bill Payment |
Total Due Amount indicated on Billing Notice |
|
Official Receipt |
3 minutes |
Cashier |
|
Other Charges |
Amount indicated on the assessed amount |
|
Official Receipt |
8 minutes |
Customer Service Assistant
Commercial Department
Cashier |
C. Service Request
|
Types of Services |
Fees and Charges |
Forms |
Processing Time Under Normal Circumstances per transaction |
Locations |
|
|
Change Name |
Letter of endorsement of rights from the owner or waiver |
1,000.00 |
Service Request Form |
18 minutes |
Commercial Section |
|
|
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|
Temporary Service disconnection |
Full Settlement of all obligation, if there is any |
|
Maintenance Report |
1 hour and 38 minutes |
Commercial Section
Maintenance Section |
|
Reconnection |
Reconnection Fee (Additional cost of materials if there is any. |
311.00 |
Maintenance Report |
2 hours and 18 minutes |
Commercial Section
Maintenance Section |
|
Transfer/Relocation of Meter |
Relocation / Transfer Fee (Additional Cost of materials if there is any |
150.00 |
Maintenance Report |
1 hour and 28 minutes |
Commercial Section
Maintenance Section |
|
Replacement of new meter due to any cause |
New Meter
Note: Subject to increase in case of inflation |
931.57 |
Maintenance Report |
1 hour and 28 minutes |
Commercial Section
Maintenance Section |
D. Attending to complaints
|
Types of Services |
Fees and Charges |
Forms |
Processing Time Under Normal Circumstances per transaction |
Locations |
|
|
Attending to complaints |
Phone calls (to be logged) |
|
Admin. Report (Logbook) |
5 minutes |
Administrative Section |
|
|
Walk-in queries (to be logged) |
|
Customer Service Assistant Report (logbook) |
5 minutes |
Commercial Section
Maintenance Section |
